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Top Destinations

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FAQ's

Volaris Airlines is a Mexican ultra-low-cost carrier (ULCC) headquartered in Mexico City. It is the second-largest airline in Mexico by passengers carried. Volaris operates flights to over 100 destinations in Mexico, the United States, Central America, and the Caribbean.
v.club is the Volaris membership program that offers exclusive benefits to members, such as discounted fares, priority boarding, and free checked bags.
You can join v.club online or by calling Volaris customer service. There is a monthly fee to join v.club.
Volaris’ baggage allowance depends on the fare you purchased. You can check your baggage allowance on the Volaris website or by calling customer service.
Volaris charges a check-in fee if you check in at the airport. You can avoid the check-in fee by checking in online or using the Volaris app.
You can book a flight with Volaris online, through the Volaris app, or by calling customer service.
You can change or cancel your flight reservation online or by calling customer service. However, there may be fees associated with changing or canceling your reservation.
Volaris’ refund policy depends on the fare you purchased. You can check the refund policy for your fare on the Volaris website or by calling customer service.
You can select your seat when you book your flight for an additional fee.
Yes, you can add checked bags to your reservation after you book your flight. However, there may be a fee for adding checked bags.
You will need to bring a valid government-issued photo ID, such as a passport or driver’s license, when you travel with Volaris. You may also need to bring other documents, such as a visa or birth certificate, depending on your destination.
Volaris’ carry-on restrictions are 22 x 16 x 10 inches. You are also allowed one personal item, such as a purse or laptop bag that must fit under the seat in front of you.
Volaris prohibits a number of items, such as flammable liquids, explosives, and weapons. You can find a complete list of prohibited items on the Volaris website.
Volaris allows small pets to travel in the cabin for a fee. You must make arrangements for your pet to travel with Volaris in advance.
Volaris offers a number of services to assist passengers with disabilities. You can request disability assistance when you book your flight or by calling customer service.